Frequently Asked Questions

Thank you for shopping on the St. Joseph’s Gift Shop site! We look forward to helping you send your family/friends a special gift. Please see the information below regarding our services.

The security of your personal information is very important to us. In our efforts to protect your online transactions, we use a technology called Secure Sockets Layer (SSL). If your browser is capable of SSL (and most are), your personal information will be automatically encrypted, or encoded, before it is sent over the Internet. Transactions on the site are protected with up to 256-bit Secure Sockets Layer encryption. StJosephsHealth.org has also obtained a digital certificate from GoDaddy, Inc., a leading provider of Internet trust services. When you enter a secure portion of this Site (which is any page containing any of your personal information), an image of a closed lock or a solid key should appear in the bottom bar of your browser window. If you click on this image, a small popup window displaying site security information will appear. This certificate guarantees that your personal information is being transmitted in secure (encrypted) form to a StJosephsHealth.org Web server, not to some unknown or unauthorized server.

For whom can I purchase a gift?

Gifts can only be purchased for patients hospitalized at St. Joseph’s University Medical Center in Paterson, NJ or St. Joseph’s Wayne Medical Center in Wayne, NJ. We will notify you by e-mail or by phone if orders cannot be delivered. At this time, we are unable to accommodate any mail orders. Delivery is included in the price of the products.

Floral arrangements are delivered fresh from the florist.

Your credit card will be processed instantly when you make a purchase from StJosephsHealth.org. We collect your name and payment method information, such as credit card information. We collect this information in order to bill you for your purchase. We also collect information that allows us to deliver your order. This includes the name, room of the intended recipient(s). If the recipient should leave before they have received the gift we will refund your money.

Are there any Restrictions?

Yes, patients in our Intensive Care Units, Cardiac Care Units, Medical Intensive Care Unit or Renal Transplant Program cannot receive deliveries from the Gift Shop. Patients in the Pediatric Intensive Care Unit can only receive a small number of balloons, and Pediatric oncology patients cannot receive flowers.

How soon will my order be processed?

All items are delivered within one business day. Orders submitted after 1:00 p.m. Eastern Time on Friday or anytime on the weekend will be processed and delivered on Monday.

How do I purchase an item?

When you see an item you wish to purchase, simply click on “Add to Cart” and it will be added to your virtual shopping cart (If you change your mind, you will have an opportunity to remove any items before finalizing your purchase). Your transaction is processed through a secure environment. When you complete your order, please proceed to Checkout. Then enter the patient's name plus your payment information.

Discover, Visa, Mastercard, American Express are accepted.

At any time during the checkout process, should you wish to view your chosen items, simply click on “View Gift Cart.” To return to Checkout, click on your “Back” button. You will again have an opportunity to review your complete order and will be able to make any necessary changes before completing your order.

How do I know you received my order?

You will receive an e-mail to confirm that you order has been processed.

How will I know my order has been delivered?

You will receive an email to confim that your order has been delivered. Delivery is included in the price of the products. Floral arrangements are delivered fresh from the florist.

How will I know if the patient received the item(s)?

You will receive a second e-mail confirming that your gift has been delivered, your credit card has been charged, or if we were not able to deliver your items.

Where is your gift shop located?

We invite you to visit The St. Joseph’s Gift Shops located at:

St. Joseph’s University Medical Center and St. Joseph’s Children's Hospital, 703 Main Street, Paterson, NJ 07503

St. Joseph’s Wayne Medical Center, 224 Hamburg Turnpike Wayne, NJ 07470.

You can call us at 973.754.2977 (Paterson) or 973.956.3348 (Wayne).

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Ordering & Delivery

  • Flower orders are accepted until 1 p.m. and will be delivered the same day.
  • All other orders are accepted until 1 p.m. will be delivered the next business day.
  • Orders submitted after 1 p.m. EST on Friday or anytime on the weekends will be processed and delivered on Monday.
  • Your credit card will be charged immediately.
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Liver, Pancreas and Biliary Care

Our Unique Approach Lead to Innovative Liver Care

Liver cancer is the third leading cause of cancer-related deaths worldwide. In the United States, rates of liver cancer continue to rise as a result of epidemic levels of chronic viral hepatitis C and B. Additionally, epidemic levels of obesity will cause fatty liver disease and a condition called steatohepatitis. Between chronic viral hepatitis and steatohepatitis, an estimated 2.5 million people in the United States will develop cirrhosis and will be at risk for liver cancer.

St. Joseph’s Health is working to combat liver diseases and coordinate its resources within the newly formed Division of Liver, Pancreas and Biliary Surgery to offer comprehensive care to those suffering from liver disease, cirrhosis, and cancers of the liver. Advanced services are also available for patients in need of treatment for illnesses of the pancreas and bile ducts. By coordinating the expertise from within St. Joseph’s well-seasoned divisions of Gastroenterology, Interventional Radiology, Medical Oncology and Internal Medicine, the best patient outcomes will be achieved by prevention, early diagnosis, non-surgical and surgical care.

 

Dr. Derrick J. Christian: Specialized Cancer Expert

St. Joseph’s Health welcomes Dr. Christian, one of the few hepato-biliary surgeons in the state that is fellowship trained in both hepato-biliary surgery and minimally invasive surgery. Dr. Christian is an Associate Professor of surgery at New Jersey Medical School.

Cancers and disorders of Liver, Pancreas and Bile duct as well as other tumors require not only special training but a multimodal, multifaceted approach. This includes input from medical oncology, radiation oncology and Hepato- biliary/surgical oncology. Such unique approach is utilized at St Joseph University Medical Center for these diseases.

Please view our Surgical Oncology Brochure for additional information.

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Testimonials

 

Mary Medlock, Gift Shop Manager:

“I have been working for St. Joseph’s for 40 years and it is the best place in the world to work. The staff here are exceptional, extraordinary and excellent. My co-workers are phenomenal employees who put every effort out to ensure that we all work together as a Team. I’ve found over the years that there is no “I” here. We all understand that together we achieve more. We are St. Joseph’s. Recognition of the work we do on a daily basis helps us strive to go above and beyond and love the work we do. As much as possible, St. Joseph’s strives to accommodate the needs of the employees. I do not feel that there are any challenges for me working at St. Joseph’s that the God I serve and I cannot fix. God gives me wisdom, knowledge and understanding and I feel that my greatest reward is being able to give back to the staff here at St. Joseph’s the community and the patients who come here for care.”

Louis Cortes, Coordinator Trauma Injury Prevention:

“The expectation for any administration to recognize an excellent employee is taken a step further at St. Joseph’s. The practice of giving a N.I.F.T.Y. (nice individual friendly thank you) award to an employee from any employee, regardless of role, acknowledges the recognition of all employees. A N.I.F.T.Y. award recipient would be recognized again as the person receives a small prize, has their name posted on a bulletin board, updated monthly and has the certificate placed in their personnel file.  Our mission, vision and core values of dignity, justice, stewardship and excellence provide guidance to what is the expectation. The common visible posting of our core values throughout the organization serve as a constant reminder of the culture of St. Joseph’s. The uniqueness of our Center for Education provides all employees with the necessary particular level of learning ideal for the diverse job roles. Training for new programs and software are completed in phases as not to overwhelm the employee. Support is available 24 hours from trained champions on nearly all areas throughout the organization to computerized icons with available resources just a click away. 

The current changes in healthcare shadows uncertainty for most healthcare workers everywhere who may consequently be challenged and ask, “What if the hospital closes and I lose my job?”  Remaining attuned to these changes is what the administration at St. Joseph’s has exemplified for the last 18 years since I began working here. Indeed, change would be inevitable and the reward for working at St. Joseph’s is as the organization moves forward, so does the employee. I am never stagnant and always up to the challenge, with St. Joseph’s at my side I can achieve my professional goals. Often co-workers exercise reliability during times of urgency but at St. Joseph’s, reliability of co-workers is seen on a day to day routine basis.  Getting the job done correctly and efficiently the first time would be a goal for countless of our co-workers. The collaboration and multidisciplinary approach amid co-workers validates our exceptionality.”

Christine Miller, Manager Volunteers and Visitors:

“Our values of Dignity, Justice, Excellence and Stewardship are more than just nouns, they are verbs here. Each value is put into practice in everything that we do and we take pride in having a culture that we refer to as one of Embracing Excellence. At St. Joseph’s, whether it be that you’re looking to advance in your career and earn a degree or improve skills in areas such as computers, customer service and more, St. Joseph’s offers the support and training to assist you in reaching your goals.

As an employee for the past nine years, I can honestly say that from the moment I began working here, it felt like I became a member of the St. Joe’s family rather than just an employee. We truly care about one another. The rewards of working for St. Joseph’s far exceed any challenges that you may come across. St. Joseph’s does a wonderful job of not only recognizing an employee’s years of service, dedication and hard work at the annual Employee Service Awards banquet but also on a daily basis by affording us many opportunities and avenues, as employees, to recognize and appreciate each other’s contributions. Two most frequently used and well known ways for someone to show their appreciation or to recognize an exceptional employee, is through the N.I.F.T.Y program or the monthly AWL STAR or the Employee of The Year.”

Monica Maguire, Coordinator Employee Health:

“I am always given the training and tools I need to get the job done. New systems are not put in place until everyone receives extensive training. The resources here at St. Joseph’s are amazing. They set the standard for other healthcare institutions to follow. The hospital here at Wayne has evolved and grown over the years, which has kept my position and day to day activities challenging. You are never bored. There is always something new to be learned or done. All the people I work with here at Wayne have a positive attitude and make coming to work a pleasant experience. Everyone here gives 100% of themselves to their patients. Management is a visible presence and easily approachable. St. Joseph’s Health truly values their employees. Individuals are recognized annually for years of service. In addition, we have barbecues and ice cream socials. We are provided with as choice of superb benefits and generous BTB time. I would recommend St. Joseph’s to anyone who wants to work for a great hospital with outstanding core values. St. Joseph’s has never lost sight of its original mission.”

Jennifer Heinl, RN, Perioperative Services:

“As a new grad, I started my career at St. Joseph’s Wayne Medical Center as a Medical/Surgical nurse and then transferred to the O.R. at St. Joseph’s University Medical Center two years later. Both facilities offered extensive 6 month orientations as well as guidance and preceptorship from experienced co-workers. The educational department as both facilities is exceptional and is a constant resource, no matter what stage in my career.

St. Joseph’s challenges all nurses to advance their degrees and to become certified in their specialty. The hospital offers tuition reimbursement and a yearly bonus for all certified nurses. The RN Star program is a clinical ladder program where nurses conduct projects in their departments that serve the organization and in return receive a monetary reward.

The best thing about working at St. Joe’s is the tight knit relationships I have made with my co-workers. My co-workers made my transition from nursing school to a demanding med/surg floor then to a busy O.R. almost flawless. They were consistently friendly, informative and supportive. Many of my co-workers turned into friends and extended family who I spend time with outside of work. On the job, my co-workers and I work together as a unit and a team supporting each other and delivering excellent patient care to our patients.

St. Joe’s takes real pride in recognizing the hard work of employees. Every month, one employee is recognized in the hospital newsletter as our “Awl Star”, each year one exceptional employee is recognized as the “Employee of the Year” and five nurses receive the “Nursing Excellence” award each year. Staff also takes advantage of the “NIFTY” program to give a fellow co-worker a NIFTY award for something exceptional they did.

Nursing can often be physically and emotionally draining and sometimes leaves me wondering if I’m really making a difference in patients’ lives. St. Joe’s believes in dignity, justice, excellence and stewardship. Unlike many hospitals in the area, we focus on providing top-of-the-line care for the poor and underserved. These values and culture of caring keep me motivated and feeling professionally fulfilled.”

Lorna Rouse, Certified Nursing Assistant, St. Joseph's Nursing Home:

“My co-workers are always there to help when a situation arises. When employees do some good or go beyond the call of duty, to make residents or family members comfortable, St. Joseph’s always gives NIFTYs to the workers. We value the values and cultures of employees and patients. We support each other when there are new ideas and then we are given the training required so we can work better for the good of those people we care for. I always see that we do the best we can for everybody we come in contact with. We give each other that helping hand. The workers are recognized at several different ongoing programs and this year I was a nominee at the Employee of the Year celebration.”

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Diversity

Cultural competency is inherent in our Mission, Vision and Values and here at St. Joseph’s Health we embrace diversity as part of our commitment to our most valuable resource, our employees. The employees at St. Joseph’s exhibit a wide range of talents, knowledge and experiences and are representative of the diversity present in our neighboring communities. Sharing our varied perspectives helps St. Joseph’s fulfill our vision of providing excellent patient care to all those we encounter. St Joseph’s Healthcare System celebrates and honors our employees who are from many different countries, speak over 70 different languages and represent many different cultures.

St. Joseph’s offers a wide range of resources to  enhance our employees’ awareness of the beliefs, practices and traditions of our patients and fellow employees who come from all over the world.

Lunch and Learn Programs: Programs offered that focus on specific practices and beliefs that may impact patient care or the  patient’s and family’s experience in St. Joseph’s.  Presented by St. Joseph’s staff and community representatives from specific cultures, the presentations include a discussion of religious observances, dietary restrictions, beliefs about illness, practices around death and dying and other relevant issues. The programs are available to all St. Joseph’s staff.

Qualified Medical Interpreters: In accordance with regulatory requirements, St. Joseph’s offers qualified medical interpreters to patients and families who may be more comfortable in receiving information about their diagnosis, treatment plan, discharge information—any information related to their care—in their preferred language. St. Joseph’s staff who are fluent in another language are eligible to apply, with the permission of their supervisor, to attend a training session in Medical Interpretation. Staff must complete a brief written evaluation that will determine their eligibility. Sessions are held periodically throughout the year. The list of St. Joseph’s staff who have successfully completed the course and are qualified medical interpreters is maintained on the St. Joseph’s intranet.

CYRACOM Phones: Available throughout the St. Joseph’s Health, the CyraCom phones, referred to as the “blue phones”, offer access to medical interpretation services in more than 150 languages. Staff can access these services, 24 hours a day, 365 days a year, through use of the CyraCom dual hand set phones and cordless phones, as well as any other telephone connection. The average connection time is 15 seconds. Spanish language interpretation service is instantaneous. CyraCom is endorsed by the American Hospital Association.

Services For the Hearing Impaired: American Sign Language Interpreters are available for all hearing impaired patients as well as for hearing impaired employees attending in-services. This service is arranged through Patient Relations. The hearing impaired may also choose to access a sign language interpreter through “the Rover,” a portable television system that is also obtained through Patient Relations and brought directly to the patient, family, provider or employee in need of this service.

St. Joseph’s Intranet Resources: “The Cultural, Ethnic and Religious Reference Manual for Health Care Providers” is available on the St. Joseph’s Intranet and can be located in the Nursing Section under Manuals/References Resources. It can also be accessed in Soarian in the Patient History Section.

St. Joseph’s Health has always been open to new ideas as our employees work together to achieve our goals. Our work force is a tapestry of individuals woven together to provide quality, compassionate care to all.

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QUICK LINKS

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Your Health Series
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Contact Us
Financial Assistance Program

 

Paying for Your Care

For billing related inquiries please call 973.754.2150
or email billingquestions@sjhmc.org

To pay by phone please call 1.888.582.3973 or click HERE to make online payments

 

St. Joseph’s Wayne Medical Center

224 Hamburg Turnpike
Wayne, NJ 07470
Tel: 973.942.6900

St. Joseph's Healthcare and Rehab Center

315 East Lindsley Road
Cedar Grove, NJ 07009
Tel: 973.754.4800

Off-site Locations

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