The elderly patient was in a quandary, and he turned to his nurse for help.
"His family strongly desired to help care for him while he was in the hospital, to take over some of his basic care like his bed bath," says Maria Brennan, MSN, RN, CPHQ, Chief Nursing Officer, St. Joseph's Healthcare System (SJHS) and Vice President, Patient Care Services, St. Joseph's Regional Medical Center (SJRMC). But the patient wanted the nursing staff to do it instead.
"It was a matter of his dignity," Brennan says. "He was embarrassed in front of his family. He also wanted to be fresh when they arrived, rather than have them help him get ready."
The nurse explained the situation to the family, and, with discussion, they understood. It was a family issue averted and another success for relationship-based care, an innovative care delivery model at St. Joseph's that enhances the current high standard of care by emphasizing the importance of caring and collaboration to address the unique needs of each patient.